Return & Refund Policy – VIRELIX (KSA)
At VIRELIX, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.
1. Return Eligibility
You may request a return if:
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The item is unused, unworn, and in original condition
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The item is returned with original packaging and tags
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The return request is made within 7 days of delivery
2. Non-Returnable Items
The following items cannot be returned:
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Items marked as final sale or non-refundable
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Used, damaged, or altered products (unless received defective)
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Personal care items (if applicable) due to hygiene reasons
3. Return Process
To initiate a return:
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Contact our support team with your order number
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Provide a reason for the return (with photos if required)
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Our team will guide you through the return steps
4. Return Shipping
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If the return is due to a defective or incorrect item, VIRELIX will cover the shipping cost
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For all other returns, the customer is responsible for return shipping fees
5. Refund Policy
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Once we receive and inspect the returned item, you will be notified
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Approved refunds will be processed within 5–10 business days
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Refunds will be issued via the original payment method
6. Cash on Delivery (COD) Orders
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Refunds for COD orders will be processed via bank transfer or store credit
7. Exchanges
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Exchanges are subject to product availability
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If the requested item is unavailable, a refund or store credit will be offered
8. Damaged or Incorrect Items
If you receive a damaged or wrong item:
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Report the issue within 48 hours of delivery
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Share clear photos and order details for quick resolution
9. Late or Missing Refunds
If you haven’t received your refund:
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Check your bank account again
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Contact your bank or payment provider
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If the issue persists, reach out to us
10. Contact Us
For returns and refunds support:
Email: [Insert Email]
Phone/WhatsApp: [Insert Number]
Thank you for shopping with VIRELIX. We value your trust and aim to make your experience smooth and reliable.